Chatbots at the drive-thru are just the beginning
Source: The Verge AI · Category: AI Use Cases & Ideas
Fast-food chains deploy AI chatbots at drive-thrus to handle orders and reduce friction, expanding AI beyond backend operations into customer-facing service. Professional services firms can apply this pattern: deploy AI agents for routine client intake, scheduling, and document requests to free senior staff for higher-value work. Start with low-stakes interactions (initial inquiries, status updates) to build confidence.